Privacy Policy

Introduction

Resolute Dog Security Ltd   needs to gather and use certain information about individuals.

These can include customers, suppliers, business contacts, employees, and other people the organisation has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled, and stored to meet the company’s data protection standards — and to comply with the law.

Why this policy exists

This data protection policy ensures Resolute Dog Security Ltd :

• Complies with data protection law and follow good practice 
• Protects the rights of staff, customers and partners
• Is open about how it stores and processes individuals’ data
• Protects itself from the risks of a data breach

Data protection law

The Data Protection Act 2018 describes how organisations — including Resolute Dog Security Ltd  — must collect, handle and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The Data Protection Act is underpinned by eight important principles. These say that personal data must:

1. Be processed fairly and lawfully
2. Be obtained only for specific, lawful purposes
3. Be adequate, relevant and not excessive
4. Be accurate and kept up to date
5. Not be held for any longer than necessary
6. Processed in accordance with the rights of data subjects
7. Be protected in appropriate ways

People, risks and responsibilities

Policy scope

This policy applies to:

• The head office of Resolute Dog Security Ltd  
• All staff of Resolute Dog Security Ltd  
• All contractors, suppliers of Resolute Dog Security Ltd  

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 2018. This can include:

• Names of individuals
• Postal addresses
• Email addresses
• Telephone numbers
• …plus any other information relating to individuals

Data protection risks

This policy helps to protect Resolute Dog Security Ltd from some very real data security risks, including:

• Breaches of confidentiality. For instance, information being given out inappropriately.
• Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.

Responsibilities

Everyone who works for or with Resolute Dog Security Ltd has some responsibility for ensuring data is collected, stored, and handled appropriately. Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles. 

However, these people have key areas of responsibility:

• The Managing Directors is ultimately responsible for ensuring that Resolute Dog Security Ltd  meets its legal obligations.

o   Reviewing all data protection procedures and related policies, in line with an agreed schedule.

o   Arranging data protection training and advice for the people covered by this policy.

o   Handling data protection questions from staff and anyone else covered by this policy.

o   Dealing with requests from individuals to see the data Resolute Dog Security Ltd   holds about them (also called ‘subject access requests’).

• Checking and approving any contracts or agreements with third parties that may handle the company’s sensitive data.

o   Approving any data protection statements attached to communications such as emails and letters.

• Where necessary, working with other staff to ensure marketing initiatives abide by data protection principles.

General staff guidelines

• The only people able to access data covered by this policy should be those who need it for their work.
• Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers.
• If required Resolute Dog Security Ltd   will provide training to all employees to help them understand their responsibilities when handling data.
• Employees should keep all data secure, by taking sensible precautions and following the guidelines below.
• In particular, strong passwords must be used, and they should never be shared.
• Personal data should not be disclosed to unauthorised people, either within the company or externally.
• Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.
• Employees should request help from the managing director if they are unsure about any aspect of data protection. 

Data storage

These rules describe how and where data should be safely stored. Questions about storing data safely 

can be directed to Managing Director. When data is stored on paper, it should be kept in a secure place 

where unauthorised people cannot see it. These guidelines also apply to data that is usually stored

electronically but has been printed out for some reason:

• When not required, the paper or files should be kept in a locked drawer or filing cabinet.
• Employees should make sure paper and printouts are not left where unauthorised people could see them, like on a printer.
• Data printouts should be shredded and disposed of securely when no longer required.

When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:

• Data should be protected by strong passwords that are changed regularly and never shared between employees.
• If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used.
• Data should only be stored on designated drives and servers and should only be uploaded to an approved cloud computing service.
• Servers containing personal data should be sited in a secure location, away from general office space.
• Data should be backed up frequently. Those backups should be tested regularly, in line with the company’s standard backup procedures.
• Data should never be saved directly to laptops or other mobile devices like tablets or smart phones.
• All servers and computers containing data should be protected by approved security software and a firewall.

Data use

Personal data is of no value to Resolute Dog Security Ltd   unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:

• When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.
• Personal data should not be shared informally. In particular, it should never be sent by email, as this form of communication is not secure.
• Personal data should never be transferred outside of the European Economic Area.
• Employees should not save copies of personal data to their own computers. Always access and update the central copy of any data.

Data accuracy

The law requires Resolute Dog Security Ltd to take reasonable steps to ensure data is kept accurate and up to date. The more important it is that the personal data is accurate, the greater the effort Resolute Dog Security Ltd should put into ensuring its accuracy.

It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible. 

• Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets.
• Resolute Dog Security Ltd will make it easy for data subjects to update the information Resolute Dog Security Ltd   holds about them. For instance, via the company website.

Subject access requests

All individuals who are the subject of personal data held by Resolute Dog Security Ltd are entitled to:

• Ask what information the company holds about them and why.
• Ask how to gain access to it.
• Be informed how to keep it up to date. 
• Be informed how the company is meeting its data protection obligations.

If an individual contacts the company requesting this information, this is called a subject access request. Subject access requests from individuals should be made by email, addressed to the Managing Director at info@resolutedogsecurity.co.uk

The Managing Director can supply a standard request form, although individuals do not have to use this. Individuals will be charged £15 per subject access request. The Managing Director will aim to provide the relevant data within 14 days.

The Managing Director will always verify the identity of anyone making a subject access request before handing over any information.

Disclosing data for other reasons

In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.

Under these circumstances, Resolute Dog Security Ltd   will disclose requested data. However, the Managing Director will ensure the request is legitimate, seeking legal advisers where necessary.

Providing information

Resolute Dog Security Ltd aims to ensure that individuals are aware that their data is being processed, and that they understand:

• How the data is being used
• How to exercise their rights 

To these ends, the company has a privacy statement, setting out how data relating to individuals is used by the company. This is available on request. 

How to complain 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow CheshireSK9 5AF

Helpline number: 0303 123 1113